FREQUENTLY ASKED QUESTIONS

Find answers to common questions about our products and services.

Electrical Surplus Direct sells quality electrical equipment from a large estate buyout. Everything listed has been tested, works properly, and is ready to ship.

All items are brand new and in excellent condition. Each has been carefully stored and fully tested to ensure reliability and top performance. Each product is tested before being listed for sale. Only equipment that meets our performance and safety standards is made available.

Because of the limited nature of our inventory, all sales are final. However, if there’s an issue upon arrival, contact us within 48 hours and we’ll do our best to make it right.

Yes. Once an item sells out, it’s gone. Our inventory comes from a single estate, so we don’t restock identical pieces.

Absolutely. We welcome wholesale inquiries for bulk purchases. Contact us through the form on our website for pricing and availability.  We accept all major credit cards and PayPal for secure checkout.

Orders typically ship within 1–2 business days from our warehouse. Orders placed before 3pm CST usually ship the same day. You’ll receive tracking information as soon as your order goes out.We currently ship within the United States. For international orders, please email us directly to discuss options. sarah@electricalsurplusdirect.com

Electrical Surplus Direct 227 US-90 ALT Rosenberg, TX 77471

Credit card: Visa, MasterCard, Discover, and American ExpressWire

Transfer: email us to sarah@electricalsurplusdirect.com

We charge sales tax where required by State law. If you are a tax-exempt customer, upload a copy of your state issued exemption certificate here, email it to sarah@electricalsurplusdirect.com

Your credit card is charged at the time of the order.

For any changes, returns or exchanges please email us to sarah@electricalsurplusdirect.com

Yes, import duties and/or taxes (for orders shipped to non-U.S. destinations) may be imposed by your local government on shipments from outside your country. These charges are separate from Electrical Industrial Components charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government.

You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.

USPS, UPS, FedEx, and Truck/Air Freight. Note any special requests on the order using the special instructions during checkout.

We need to get more information about your order. We will contact you after your order is placed to finalize your order.