FAQ
Customer Service
Where are you located?
Electrical Industrial Components
227 US-90 ALT
Rosenberg, TX 77471
Can I talk to a real person?
Phone: (713) 501-1191
Orders
What payment methods do you accept?
Credit card: Visa, MasterCard, Discover, and American Express
Wire Transfer: contact us at (713) 501-1191 or Live Chat (4a - 8p CST 7 Days a week).
Do you charge sales tax?
We charge sales tax where required by State law. If you are a tax-exempt customer, upload a copy of your state issued exemption certificate here, email it to sarah@lionroads.com, or contact us at (713) 501-1191.
When will my credit card be charged?
Your credit card is charged at the time of the order.
How do I change my order?
Contact us at (713) 501-1191, Live Chat (4a - 8p CST 7 Days a week), or Email Us.
When are orders shipped?
Orders placed before 3pm CST usually ship the same day.
Am I responsible for customs duties and taxes?
Yes, import duties and/or taxes (for orders shipped to non-U.S. destinations) may be imposed by your local government on shipments from outside your country. These charges are separate from Electrical Industrial Components charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government.
You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.
Do you ship outside the United States?
Yes, Electrical Industrial Components ships to most countries. To place an order for international shipment, contact us at (713) 501-1191, Live Chat (4a - 8p CST 7 Days a week), or Email Us.
What shipping carriers do you offer?
USPS, UPS, FedEx, and Truck/Air Freight. Note any special requests on the order using the special instructions during checkout.
How do I cancel an order?
Contact us at (713) 501-1191, Live Chat (4a - 8p CST 7 days a week), or Email Us.
What does TBD mean?
We need to get more information about your order. We will contact you after your order is placed to finalize your order.
Returns/Exchanges
How do I return an Item?
Contact us at (713) 501-1191, Live Chat (4a - 8p CST 7 days a week), or Email Us.